Hotel policy

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I. GENERAL

 • Reserved rooms will be held until 6:00 PM on the arrival date unless guaranteed.

• All rates are subject to change without prior notice.

• Deposit 50% on total room rate for guarantee reservation.

  The above room rate quoted in VND. Included Breakfast, 10% VAT and 5% Service Charge.

* Check- in time : 14:00 (Early check in may be arranged subject to availability).

* Check-out time : 12:00 noon.

  Late check-out before 18:00 :  50% charge.

  Late check-out after 18:00 : 100% charge.

* Extra person will be charged VND 300.000/bed/night.

* Special discount rates for groups and long - term guests.

* Free room charge (excluding breakfast) for maximum 01 childrens under 10 years-old sharing room with adults using existing beds.

* All major credit cards are accepted: Visa, Master Card, American Express, JCB, Dinner Club.

 

II. CHILDREN POLICY 

Accommodation:

FOC for children under 5 years old who stay with their parents, maximum 1 childrens per room.      

 

III. CANCELLATION POLICY 

All confirmed booking whether cancelled, Amended, Postponed, Delayed or similar will be treated as under the cancellation policy:  

1/ Individuals: under 05 rooms .

Peak & High seasons

 Low Seasons

 

No charge if cancellation is made 14 days prior  arrival date

 

No charge if cancellation is made 07 days prior arrival date

 

50% charge if cancellation is made from 7 to 14 days prior arrival date

 

50% charge if cancellation is made from 3 to 7 days prior arrival date

 

Full charge if cancellation is made less than 7 days prior  arrival date

 

Full charge if cancellation is made less than 03 days prior arrival date

 

No-show: full charge on all rooms and reserved services.

 

 

 

Note: (%) equal room charge total length of stay.

 

 2/ Group:

Peak & High seasons

Low Seasons

 

No charge if cancellation is made 45 days prior arrival date

 

No charge if cancellation is made 30 days prior arrival date

 

50% charge if cancellation is made from 30 to 45 days prior arrival date

 

50% charge if cancellation is made from  14 to 30 days prior arrival date

 

75% charge if cancellation is made from 14 to 30 days prior arrival date

 

75% charge if cancellation is made from 7 to 14 days prior arrival date

 

Full charge if cancellation is made less than 14 days prior arrival date

 

Full charge if cancellation is made less than 07days prior arrival date

 

No-show: full charge on all rooms and services reserved